Delivery

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected

About PLT Royalty

• Unlimited Next Day Delivery*
• Unlimited Saver Delivery*
• Valid for 1 year*
• Free Returns

*T&C’s and postcode restrictions apply. T&C’s can be found here. Postcode restrictions can be found below:

AB BN BT CA CH CW DD DG DL EC EH FK G8 GY HS IM IP IV JE KA KW LL ML NE NG PA PH PL SA ST SY TD TN TR WC YO ZE

Check Your Eligibility

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

AB BN BT CA CH CW DD DG DL EC EH FK G8 GY HS IM IP IV JE KA KW LL ML NE NG PA PH PL SA ST SY TD TN TR WC YO ZE

If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available.

T&C'S

Prettylittlething Royalty Delivery service costs £9.99 for a year from the date of purchase. Your subscription to Prettylittlething Royalty Delivery is subject to these terms and conditions. Customers need a registered Prettylittlething account to subscribe. The service must be purchased by selecting the Royalty Delivery option at checkout. Once purchased Prettylittlething Royalty Delivery is non-refundable. Prettylittlething Royalty Delivery entitles customers to Unlimited Standard Delivery and Unlimited Next Day delivery. There is no limit on how many times you order. Prettylittlething Royalty is available for delivery to UK addresses (excluding Northern Ireland), postcode restrictions apply if using the Next Day Delivery service, check your eligibility above. If your postcode is not eligible for Next Day Delivery, other delivery options are available. Your order will be delivered within the timescales set out at checkout. Timescales for delivery may change so always refer to the timescales set out at checkout. Prettylittlething reserves the right to change the cut off time delivery at our discretion. During busy retail periods (including but not limited to Black Friday weekend and Cyber Monday) delivery times may take longer. Prettylittlething Royalty Delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is the customer’s responsibility to ensure the use of Prettylittlething Royalty Delivery in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Prettylittlething reserve the right to accept or refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. Your statutory rights are not affected. Exclusions: Unlimited Next Day Delivery does not apply to Nominated Day Service and UK Next Day Evening Delivery – see checkout of the delivery page for further information

Next Day delivery (if ordered before midnight) - CUT OFF NOW MIDNIGHT!

Standard Delivery will take up to 3 working days to arrive (if ordered before 11PM Monday - Saturday) . Please note that over bank holiday weekends there may be slight delays with our Standard Delivery service

Click & Collect – 3 working days (if ordered before 11PM Monday - Saturday) . You must have a UK billing address and provide photo ID at selected location.

• Up to 3 Day lead-time
• You will need to have a UK billing address
• Choose the Click and Collect option at checkout and select your location.
• You must have a valid ID at collection

We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Standard delivery option at checkout, as we cannot deliver to PO Boxes/BFPO addresses on Next Day. For more information click here.

EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.

Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

• Make sure you are logged in to your Royalty account
• Check your Royalty hasn't expired - You can check this by going to “My Account > My Info” Under PrettyLittleThing PLT Royalty Delivery you will have a status and subscription dates.
• Checkout with PayPal Express will not show your Royalty shipping, you need to log in the normal way for this to work.
• Check which site you are browsing on, if you bought Royalty for UK it will only work on the UK site.
• If your Royalty delivery has previously been refunded, it will no longer work and will need to be repurchased.

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.