FAQ! Need Help?

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 9pm).

UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

• Items must be returned within 28 days of receipt.
• Items must be unworn and unwashed.
• Pierced jewellery cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
• We offer £1.99 returns for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing.

We've gone paperless! You'll now no longer receive a delivery note in your parcel. Don’t worry – Returns are still quick and easy.
Start a return here and follow the simple steps below.

• 1. Repack your items.

• 2. Log in to our returns portal here. You will need your order number before continuing. (Your order number can be found on your order confirmation email or in your ‘my account’ section). You will also be asked to enter the postcode of the address that your order was delivered to.

• 3. Select your preferred return option (Print in-store options are available).

• 4. Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Securely package your items then its ready to post it off! Make sure to keep your proof of postage!

• 5. Keep an eye on your return tracking. You'll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!

Full returns policy below:

• Items must be returned within 28 days of receipt.
• Items must be unworn and unwashed.
• Pierced jewellery cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.