Paperless Returns:

How does it work?

In order to do our bit to reduce our carbon footprint, we're going paperless and moving our returns online for our UK customers. This means you can wave buh-bye to those unnecessary paper invoices in your parcels and say hello to a more environmentally friendly returns process.

Why paperless returns?

In one year we can use up to 135 tonnes of paper in our packaging. Taking our returns process online removes the need for this, which could save almost 5,000 trees!

135 tonnes is the equivalent of:

38,571 Flamingos

270,000 Bottles of fake tan

65 PLT Taxis

How do online returns work?

Step one

To start a return click here, visit https://plt.shop/Returns or scan the QR code with your camera.

Step two

Enter your order number (you can find this on your confirmation email or your order history in "My Account"). Then follow the steps to create your return.

You can return using any of the following options and choose if you print your own label or print at the drop off point.

Step three

Once you have selected your returns method you'll be emailed a shipping label or QR code to scan at the drop off point. Securely package your items (if you don't have the original packaging you can use anything waterproof just ensure it's sealed).

Step four

Drop off your items and wait to receive your refund in up to 14 days!

Frequently asked questions

You can also go to the returns FAQ or "My Account" on site and start a return from there.

Refunds usually take up to 14 days to be processed and will be refunded back to your original payment method.

You can return an item within 28 days of receiving your order.

You cannot return pieces of jewellery, beauty items, lingerie or swimwear for hygiene reasons.

Got more questions? Head over to our Frequently Asked Questions here.